Role: Customer and Moderation Agents (Part Time)
Location: Douglas, Isle of Man
Salary: £24,843 Days/Evenings or £27,000k Nights
Overview
HubPeople Limited is a technology company that specialises in online White Label dating software solutions for both adult and mainstream dating markets.
The Customer Support & Moderation Agent is responsible for helping customers with their questions, complaints and queries. Providing information, and helping customers understand the platform.
As well as dealing with customers via email, chat and phone you are also responsible for moderating content for new and existing profiles to make sure it is presented with appropriate media in the platform.
We have part time roles available covering the following shifts:
Monday – Day, Evening & Night Shifts Available
Tuesdays – Night shift Available
Saturday – Day, Evening and Night Shifts Available
Sunday – Day, Evening and Nights Shifts Available
Day Hours are generally (8am – 4pm or 9am – 5pm)
Evening Hours are generally (4pm – Midnight or 6pm – 2am)
Night Shifts are generally (Midnight – 8am)
We also have 1 full time position available on days (Tuesday – Saturday 8am – 4pm)
Responsibilities
- During working hours, perform continuous moderation of content of the company’s sites.
- Provision of online and telephone support to end users.
- Chatroom monitor. Periodic monitoring of the online chat rooms to ensure rules are being adhered to and action taken as required.
- Obtains client information by answering telephone calls, interviewing clients and verifying information.
- Educate HubPeople platform members by explaining procedures; answering questions; providing information
- Analysing trends and patterns in the content that is posted on a platform to identify potential issues or concerns.
- Providing assistance for any technical issues.
- Assisting with financial queries for members wanting to upgrade.
- Maintains and improves quality results by adhering to standards and guidelines, and recommending improved procedures.
- Updates job knowledge by studying new product descriptions and participating in educational opportunities.
- Accomplishes sales and organisation mission by completing related results.
- Meeting any goals set by Supervisors or Manager to resolve quota of customer issues
Experience
- Proven customer service experience
- Strong phone contact handling skills and active listening skills
- Strong computer literacy and proficiency in using various software applications
- Ability to multitask, prioritise and manage time effectively
- High level of attention to detail
Skills
- Open Minded and Non-Judgemental
- Ability to keep calm under pressure
- Be naturally inquisitive and be able to seek out information to improve understanding of the business quickly.
- Flexible
- TeamPlayer
- Excellent communication skills both written and verbal with a strong command of the English language
- Patience and positive attitude
Benefits
- 25 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)(Pro rata for part time hours)
- Company Pension Scheme (matched up to 5% by Company).
- MediCash Healthcare Plan
- Company Sick Pay
- Cycle to work scheme
- Casual dress
- Training and Development
- Hybrid Working
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